An organization's vital operations may take place in the back office, but any inefficiency or failure behind the scenes can have a severe impact on customer experience. That's why effectively managing back office business processes is essential for a meaningful customer experience.
If you are managing a small or a medium size business and you are looking for a solution to outsource your non-core area tasks then Back Office Supports might be the solution for you. Unlike business Process Outsourcing (BPO) solutions, which allow you to outsource a complete department with standardized tasks, Back Office supports allows you to outsource semi-standardized tasks like Data Entry, Admin Support, Email, Chat support, Documentation, Data mining, Research, website development and support, etc. to an offshore team. The back-office team works with the front-office staff/team in a real-time environment using telephone/chat/email tools. This combination of front and back office services teams allows an organization to reduce cost and improve productivity.